You know that one of my pet peeves is product packaging that lies to us. Packaging that delights in not being what it seems. Packaging that says, “We, the big corporate skin-care people, sit around a table and think of ways we can squeeze every single dime out of you, our clueless & inattentive customers. Because we think you basically are stupid.” Because that’s exactly how I felt when I opened up this jar of and realized that what I saw was not at all what I got. See, you think that when you buy this product, you’re getting a jar full. Wrong! There cleverly is a hidden smaller jar inside the outer jar — a maneuver that effectively cuts the amount you thought you were purchasing by … oh … say 15 or 20 percent? And I know, I know — the actual amount of the product is clearly and accurately marked on the packaging. But, really, who thinks, “Well, it says ‘1.7 ounces,’ but clearly this jar holds less so I won’t be surprised when I open it and find evidence of marketing trickery!”??? Nobody, that’s who. I’m sure there’s a survey somewhere that says this size jar is the size customers prefer. And then when filling that size jar endangered the profit margin, some smart employee came up with this chicanery. I am shaking my head in disgust … but of course my skin stays smooth and resilient despite the frowning and wrinkling this stunt has caused. And that makes me remember I’m nearly out of Regenerist Micro-Sculpting Cream and probably need to get some more. Sneaky, Oil of Olay — very sneaky.
Dear Olay, I like your products. I really do. They work pretty much like you say they will and they sure beat the fancy stuff, price-wise. It’s just … well, I always feel as if you’re trying to lull me into thinking I’m getting two or three times more than I actually am. And there’s no need for that. It makes you look sort of duplicitous and sneaky (see Survivor’s Boston Rob for an example of this type of behavior.) I’d be happy with packaging that actually was the size of the product I’m buying — happier, truthfully, than paying for and disposing of three or four times as much paper and plastic than is required. And why place the jar behind the clear plastic so that you can’t really see the top of the bottom of it? Do you think I’m going to believe the jar is bigger than it is? I mean, I can read. I know how much is in the jar. When you try to pull a bait-and-switch, it makes me mad because 1) you think I’m that gullible and 2) I fell for it a little. So, please, just make a box that’s the size of the jar and we’ll all be much happier. Thank you very much.